2023/08/25 13:21
Depending on the mobile company, even if it is not set as spam mail, it may be sorted as spam mail.
Please check if it is in your spam folder.
■After you place an order, you will receive an order confirmation email automatically.
Even when the shipment is completed, the shipping company and the tracking number will be sent from noreply@thebase.in.
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★About returns and cancellations★
Please note that we cannot accept returns or exchanges in the following cases.
・Returns and exchanges due to customer's convenience (color, size, etc.)
・Items that have passed 3 days or more after arrival
・Items that have been used, repaired, washed, or cleaned
・Products with odors, stains, or scratches from customers
・In principle, we do not accept cancellations.
★About returns★
★Notes★
In our store, the liquidity of the stock is high, and it may be out of stock or defective in shipping after ordering.
If an item is out of stock, we will notify you by email.
1. The color of the product may differ from the image due to indoor lighting and lighting conditions.
Also, please understand that the characteristics of each monitor may differ before purchasing.
2. We do not accept color or size changes for orders that have been completed.
Please check before ordering.
3. We do not accept any returns or exchanges due to customer reasons such as changing the size, color, image, or actual size.
4. Product specifications may change due to changes in purchase timing or suppliers.
Please note that we cannot accept returns or exchanges in the following cases.
・Returns and exchanges due to customer's convenience (color, size, etc.)
・Items that have passed 3 days or more after arrival
[Response to spoofed orders]
Pranks and spoofed orders have occurred frequently, and events have occurred that have caused inconvenience to third parties, including our store.
Therefore, in the future, we will deal with mischievous / spoofed orders, unknown whereabouts, refusal to receive at the time of delivery, etc.
When it is judged that it constitutes a nuisance to our shop or a third party who has been harmed.
Promptly report to the police ( high-tech crime countermeasures office ) as a crime of obstructing business, such as damaging a computer, as stipulated in the Penal Code.
Submit a damage report.
In addition, the personal information provided to the police in the damage report does not fall under the protection of personal information stipulated by our store.
If you place an order using a fictitious person or other person's personal information (name, address, phone number, etc.) without permission.
It also applies if there is an event or act that causes nuisance or damage.
In the event that malicious acts such as those described above cause trouble or damage to our store or a third party, we will promptly submit a damage report to the police.
The police will request the provider to disclose the information, or our shop will file a provisional injunction application for disclosure to the court and exercise the disclosure order.
After identifying the mischievous orderer, we will claim damages.
1. Your personal information will not be used for anything other than shipping.
Please use it at ease.
2. Please feel free to contact us if you have any other concerns.
